Where is my access code?
It is in your confirmation email, and under My bookings if you booked with an account. Codes usually work from a few minutes before your start time.
No confirmation email? Check spam for noreply@golfsimpass.com, then send the form — we will resend it.
How do I change or cancel a booking?
Cancellation terms are set by each venue and shown on its booking page before you pay — some allow a full refund up to a set number of hours before, some do not refund at all.
Contact the venue directly to move a time; they can do it immediately. For a refund, send the form and we will pick it up with them.
I paid but I am not sure it worked
A booking is only confirmed once you receive the confirmation email. If payment was taken and no email arrived within a few minutes, send the form with the date, time and the card's last four digits — we will find it.
How do I check a gift card balance?
Enter the code at checkout on the venue's page, or on the gift cards page, and the remaining balance is shown before you pay.
