Delete your account — Golf SimPass

1Delete it yourself in the app

The fastest route is in the Golf SimPass app. Deletion is immediate and needs no approval from us.

Open the Golf SimPass app and sign in.
Tap Account in the bottom tab bar.
Tap Settings.
Scroll to the bottom and tap Delete my account.
Read the confirmation, then tap Delete forever.

You are signed out on every device straight away. This cannot be undone — there is no recovery window and no way for us to restore the account afterwards.

2Ask us to delete it

If you no longer have the app installed, or you cannot sign in, email support@golfsimpass.com from the address on your account with the subject Delete my account.

We may need to confirm you own the address before we act, so that nobody else can close your account. Once confirmed, we carry out exactly the same deletion described below.

3What is permanently removed

Deleting your account erases the following immediately and irreversibly:

Your name, email address, and phone number.
Your password and any outstanding sign-in links.
Every sign-in session, on every device you have used.
Every registered device and its push-notification token, so we can no longer send you notifications.
All reviews you have written. These are public and carry your name, so they are deleted outright rather than anonymised.
Your marketing preferences, and your name and email on any gift card you bought or were sent.

Your name, email and phone number are also stripped from bookings you have already made, so those records no longer identify you.

4What is kept, and why

Three things intentionally survive deletion:

The bookings themselves, minus your name, email and phone. A booking is the venue's own business and accounting record of bay time that was sold and played, and the venue — not Golf SimPass — controls how long it keeps it.
Any remaining value on gift cards, so a card you bought for someone else still works. The purchaser and recipient names and email addresses are removed from it.
A dated record that the deletion happened. This is the legal evidence that you asked for it and that we carried it out, so it is recorded rather than erased.

Beyond this, we may retain limited information where the law requires it — transaction and tax records, fraud prevention, dispute resolution and legal holds — and copies can persist in encrypted backups until those backups age out on their normal rotation. This is set out in full under Account Closure and Deletion in our Privacy Policy.

Information a venue already holds in its own independently controlled systems, and anything other users copied outside Golf SimPass, is not ours to erase.

5How long it takes

Deleting from inside the app takes effect immediately. Requests sent by email are actioned within 30 days of us confirming the address, and usually far sooner. Encrypted backups containing older copies are overwritten on a rolling schedule and are fully cycled within 90 days.

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